Zendesk

Zendesk, a rapidly emerging IT service desk, notifies requests and reports submitted by the customers gathered from various support channels. It is well known for its unique marketing approach towards helpdesk, that assists in reaching out to a wider range of customers. It also provides various ticketing options with unlimited access through social media as well. Zendesk offers numerous options for integration of data that yield best results. However it’s pricing becomes the major drawback, as its best features come in with only the highest premium packages.